Hold and resume a sale
Pause an unfinished cart without putting an unpaid order into preparation.
Updated 16 October 2026
Where to find it
New sale → Held sales
Other topics
1. Hold the current cart
Build the cart and use the hold action when the customer needs more time. Review any identifier or note shown before saving. Holding a cart does not authorize a card, create a completed sale or issue a fiscal receipt.
2. Resume the right sale
Open Held sales from the POS navigation or sale controls. Select the intended cart and check products, modifiers, item notes and order type before checkout. The saved fulfillment and dine-in table reference are retained when supported.
3. Review before collecting payment
Confirm that the current customer still wants the saved items and quantities. Proceed through the normal checkout. Do not use a held cart to repeat an uncertain card attempt: return to that attempt’s status instead.
Available features depend on your shop configuration, permissions and supported devices.